Returns & Refunds

nexxconn supplies products exclusively to commercial customers (B2B).

Unless otherwise agreed in writing, returns of non-defective goods are not accepted.

If goods are delivered damaged, defective, or incorrectly supplied, please contact us immediately at sales@nexxconn.com.

To process a complaint, please provide:

order number
product number
quantity affected
description of the issue
supporting photos, where applicable

If a return is approved, we will provide return instructions. Unauthorized returns will not be accepted.

Refunds or replacements are handled after inspection of the returned goods and according to the agreed contractual terms.

This policy does not limit mandatory statutory rights that may apply under applicable law.